Privacy policy
Privacy Policy
Last updated: June 25, 2026
This Privacy Policy explains how Agata Maria Stoklosa, doing business as Fayana (“we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit or make a purchase from fayana.de (the “Site”). By using the Site, you agree to the practices described here.
1. Who We Are
Agata Maria Stoklosa (sole proprietor, trading as “Agata Stoklosa” / Fayana), Nikolauskirchstraße 3a, 35216 Biedenkopf, Germany. Email: info@fayana.de. We are the party responsible for the personal information processed through the Site.
2. Information We Collect
We collect the following categories of personal information:
- Identifiers and contact data — name, billing and shipping address, email address, phone number.
- Order and transaction data — products purchased, order value, order history, delivery details.
- Payment information — payment method and billing details (processed by our payment providers; we do not store full card numbers).
- Device and usage data — IP address, browser type, operating system, referring URLs, pages viewed, and date/time of access.
- Marketing and communications — email subscription status, messages you send us, support requests, reviews.
- Cookies and tracking identifiers — cookie IDs, pixel data, and advertising identifiers (see Section 5).
3. How We Collect Information
- Directly from you — when you place an order, create an account, sign up for emails, contact us, or leave a review.
- Automatically — when you browse the Site, through cookies, pixels, and server logs.
- From third parties — such as our e-commerce platform, payment processors, shipping and fulfillment partners, and advertising networks.
4. How We Use Your Information
- To process, fulfill, and deliver your orders, and to handle returns and refunds.
- To communicate with you about your orders, requests, and customer-service inquiries.
- To send marketing emails and offers where you have signed up (you can opt out at any time).
- To operate, maintain, secure, and improve the Site.
- To measure and improve our advertising and to show you relevant ads.
- To detect and prevent fraud, abuse, and other unlawful activity.
- To comply with our legal, tax, and accounting obligations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (pixels, web beacons, and tags) to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising. These include tools from partners such as Shopify, Meta (Facebook/Instagram) Pixel, Google Ads and Google Marketing Platform, TikTok, and Pinterest. Some of these tools may set advertising cookies that, under certain U.S. state laws, are considered a “sale” or “sharing” of personal information for targeted advertising.
You can manage cookies through your browser settings and through any cookie-preference tool provided on the Site. Disabling certain cookies may limit Site functionality. You can also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org).
6. How We Share Your Information
We do not sell your personal information for money. We share personal information only as described below:
- Service providers who help us run our business, including our e-commerce platform (Shopify), email and marketing provider (Klaviyo), order-fulfillment partner (DSers and associated suppliers), reviews provider (Judge.me), and address-validation provider (Endereco).
- Payment processors — Shopify Payments (Stripe), PayPal, Klarna, Apple Pay, and Google Pay — to process your payment.
- Shipping and logistics partners to deliver your order.
- Advertising and analytics partners (e.g., Meta, Google, TikTok, Pinterest) to measure and serve advertising.
- Legal and safety recipients — when required by law, to enforce our terms, or to protect our rights, customers, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets.
7. Your U.S. Privacy Rights
Depending on where you live (for example, California, Colorado, Connecticut, Virginia, Utah, and other states with privacy laws), you may have the right to:
- Know or access the personal information we have collected about you.
- Delete personal information we hold about you.
- Correct inaccurate personal information.
- Opt out of the “sale” or “sharing” of your personal information and of targeted advertising.
- Non-discrimination — we will not deny you goods or services or charge a different price for exercising your rights.
To exercise any of these rights, email us at info@fayana.de with the subject line “Privacy Request.” We may need to verify your identity before responding. You may also use an authorized agent where permitted by law.
Do Not Sell or Share My Personal Information
To opt out of targeted advertising and the sale or sharing of your personal information, email info@fayana.de with the subject line “Do Not Sell or Share,” and adjust your cookie preferences on the Site. Where supported, we also honor Global Privacy Control (GPC) signals.
8. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
10. Data Security
We use SSL/TLS encryption and other reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
We are based in Germany, and our service providers may process your information in the United States, the European Union, and other countries. By using the Site, you understand that your information may be transferred to and processed in countries other than your own, which may have different data-protection rules.
12. Third-Party Links
The Site may contain links to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes will take effect when posted.
14. Contact Us
Fayana — Agata Maria Stoklosa, Nikolauskirchstraße 3a, 35216 Biedenkopf, Germany. Email: info@fayana.de. Customer service: available 24/7 — we typically reply within 1–5 hours.